Legal
Refund Policy
Donations are gifts to verified campaigns, but genuine mistakes happen. This page explains when a refund is possible and how to ask for one.
Last updated: Placeholder — add date
Eligible refunds
Placeholder — describe duplicate, accidental or incorrect-amount donations.
When a refund is not possible
Placeholder — describe funds already disbursed to a beneficiary.
How to request a refund
Placeholder — describe the request process. Email refunds@trueheartalliance.org with your receipt number.
Processing time
Placeholder — describe the expected turnaround and how funds are returned.
Recurring donations
Placeholder — describe how to cancel or amend a monthly plan.
Tax receipts after a refund
Placeholder — describe receipt adjustments for refunded donations.