Trust & transparency.
How we verify every campaign, how we secure your donation, and what happens if something goes wrong. Written by us, edited by us — not a certification.
Our verification process
- 1. Identity check. Government ID and Tax ID of both campaigner and beneficiary.
- 2. Beneficiary proof. Hospital letters, nonprofit IRS determination letters, school records or bank statements.
- 3. Ground verification. Wherever practical, a volunteer or partner nonprofit visits and confirms in person.
- 4. Human review. Two team members sign off before a campaign goes live.
Where the money goes
Donations sit briefly in an escrow account, then transfer directly to the hospital, nonprofit or beneficiary bank account listed on the campaign page — never to a personal wallet we control.
A standard 5% platform fee funds verification, payment processing and support. Donors can opt to cover this so 100% reaches the beneficiary.
Security & privacy
We use a PCI-DSS Level 1 payment gateway with tokenized cards, bank transfers (ACH) and digital wallets. We never store your card details. Personal data is encrypted at rest and in transit, and we never sell it.
Refund policy
Accidental or duplicate donations are refunded within 7 working days, as long as funds have not yet been disbursed to the beneficiary. Write to refunds@trueheartalliance.org.
Tax deductibility
True Heart Alliance is a registered 501(c)(3) nonprofit (EIN 87-1234567). Donations to True Heart–run campaigns are tax-deductible to the extent allowed by law. Donors receive an instant receipt and a consolidated annual giving statement every January.